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Ticket No:
#00014328
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Debt profile 0101170399766 Please kindly assist me with the above details.
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Hello, Find below Date Sold: 12/01/19 11:49 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 154728655318 Supplier Ref: 154728655318 Receipt: Adroit3EMDB01565444 Total Value: N1,500.00 Standard: N1,500.00 - 66903931206992009431 Fixed: N0.00 Date Sold: 28/01/19 15:57 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 154868382257 Supplier Ref: 154868382257 Receipt: Adroit3EMDB01685016 Total Value: N2,000.00 Standard: N2,000.00 - 63060040662943660227 Fixed: N0.00 Date Sold: 08/02/19 15:35 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 154963295104 Supplier Ref: 154963295104 Receipt: Adroit3EMDB01782284 Total Value: N1,000.00 Standard: N1,000.00 - 62700214593436580894 Fixed: N0.00 Date Sold: 18/02/19 17:23 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 155050343409 Supplier Ref: 155050343409 Receipt: Adroit3EMDB01852445 Total Value: N1,000.00 Standard: N1,000.00 - 34158038358734317848 Fixed: N0.00 Date Sold: 26/02/19 17:36 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 190571636480 Supplier Ref: 190571636480 Receipt: Adroit3EMDB01910537 Total Value: N2,000.00 Standard: N434.97 - 36210948469150836641 Debt: N1,565.03 - Total Debt/Refund Fixed: N0.00 Date Sold: 04/03/19 15:12 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 155170514760 Supplier Ref: 155170514760 Receipt: Adroit3EMDB01954327 Total Value: N1,000.00 Standard: N2,570.00 - 71837234962469890570 Debt: -N1,570.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 05/04/19 16:02 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 155447296316 Supplier Ref: 155447296316 Receipt: Adroit3EMDB02134354 Total Value: N1,000.00 Standard: N1,000.00 - 59612268717896465218 Fixed: N0.00 Date Sold: 17/04/19 12:24 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 155549664939 Supplier Ref: 155549664939 Receipt: Adroit3EMDB02196069 Total Value: N1,000.00 Standard: N1,000.00 - 64526510461125986435 Fixed: N0.00 Date Sold: 17/04/19 17:39 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 155551558276 Supplier Ref: 155551558276 Receipt: Adroit3EMDB02198691 Total Value: N1,000.00 Standard: N1,000.00 - 62399741714201814832 Fixed: N0.00 Date Sold: 20/05/19 11:38 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 155834509485 Supplier Ref: 155834509485 Receipt: Adroit3EMDB02367134 Total Value: N1,000.00 Standard: N1,000.00 - 55693693448231340083 Fixed: N0.00 Date Sold: 24/05/19 16:42 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 191441542362 Supplier Ref: 191441542362 Receipt: Adroit3EMDB02391524 Total Value: N1,000.00 Standard: N1,000.00 - 05880048087921297730 Fixed: N0.00 Date Sold: 03/07/19 10:37 Meter/Type: 0101170399766 Retailer/Operator: InfoStrategy/ Token Ref: 190703093553 Supplier Ref: 190703093553 Receipt: infSgr3EMDB02593174 Total Value: N1,800.00 Standard: N1,800.00 - 33490256601973070105 Fixed: N0.00 Date Sold: 23/07/19 20:51 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 156390790106 Supplier Ref: 156390790106 Receipt: Adroit3EMDB02690202 Total Value: N1,000.00 Standard: N1,000.00 - 72350438243076532574 Fixed: N0.00 Date Sold: 30/07/19 17:50 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 156450181023 Supplier Ref: 156450181023 Receipt: Adroit3EMDB02726374 Total Value: N1,000.00 Standard: N1,000.00 - 09822418517951227555 Fixed: N0.00 Date Sold: 14/08/19 11:53 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 156577644339 Supplier Ref: 156577644339 Receipt: Adroit3EMDB02801908 Total Value: N1,000.00 Standard: N1,000.00 - 55627437784804563003 Fixed: N0.00 Date Sold: 26/08/19 16:11 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 156682866032 Supplier Ref: 156682866032 Receipt: Adroit3EMDB02861062 Total Value: N1,000.00 Standard: N1,000.00 - 21000550218779031600 Fixed: N0.00 Date Sold: 05/09/19 13:43 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 156768382115 Supplier Ref: 156768382115 Receipt: Adroit3EMDB02914623 Total Value: N1,000.00 Standard: N1,000.00 - 53282809400422713480 Fixed: N0.00 Date Sold: 17/09/19 15:23 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 192601423537 Supplier Ref: 192601423537 Receipt: Adroit3EMDB02978936 Total Value: N1,000.00 Standard: N1,000.00 - 58871774419448542077 Fixed: N0.00 Date Sold: 04/10/19 15:04 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 192771405051 Supplier Ref: 192771405051 Receipt: Adroit3EMDB03075048 Total Value: N1,000.00 Standard: N1,000.00 - 27481682295843505061 Fixed: N0.00 Date Sold: 14/10/19 09:40 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 192870841093 Supplier Ref: 192870841093 Receipt: Adroit3EMDB03122735 Total Value: N1,000.00 Standard: N1,000.00 - 54399038076539455298 Fixed: N0.00 Date Sold: 22/10/19 12:07 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 157173891834 Supplier Ref: 157173891834 Receipt: Adroit3EMDB03168523 Total Value: N1,000.00 Standard: N1,000.00 - 60815235119221486646 Fixed: N0.00 Date Sold: 31/10/19 07:22 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 157249945721 Supplier Ref: 157249945721 Receipt: Adroit3EMDB03220372 Total Value: N1,000.00 Standard: N1,000.00 - 43318705907247187774 Fixed: N0.00 Date Sold: 12/11/19 13:03 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 193161205398 Supplier Ref: 193161205398 Receipt: Adroit3EMDB03296072 Total Value: N1,000.00 Standard: N1,000.00 - 45490258886432020301 Fixed: N0.00 Date Sold: 21/11/19 17:39 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 157435088752 Supplier Ref: 157435088752 Receipt: Adroit3EMDB03350888 Total Value: N1,000.00 Standard: N1,000.00 - 60259911593757082414 Fixed: N0.00 Date Sold: 29/11/19 16:51 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 193331553516 Supplier Ref: 193331553516 Receipt: Adroit3EMDB03418139 Total Value: N1,000.00 Standard: N1,000.00 - 40000327384920638569 Fixed: N0.00 Date Sold: 03/03/20 12:54 Meter/Type: 0101170399766 Retailer/Operator: DATAPEX/ Token Ref: 158323284749 Supplier Ref: 158323284749 Receipt: Adroit3EMDB04256466 Total Value: N1,000.00 Standard: N1,000.00 - 49352661407901394815 Fixed: N0.00 Date Sold: 16/03/20 09:20 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 200760820146 Supplier Ref: 200760820146 Receipt: Adroit3EMDB04356305 Total Value: N1,000.00 Standard: N1,000.00 - 30513421097778857344 Fixed: N0.00 Date Sold: 07/07/20 14:16 Meter/Type: 0101170399766 Retailer/Operator: BOCA/ Token Ref: 201891416096 Supplier Ref: 201891416096 Receipt: Adroit3EMDB05154629 Total Value: N500.00 Standard: N500.00 - 26180307130038015293 Fixed: N0.00 Total records returned: 61