JED Plc
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Ticket No:
#00014250
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Request for vending history opening balance and outstanding debt balance Please kindly send me the debt profile opening balance and outstanding debt balance of the following meter 54161144701.thanks
Initiated BY:
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Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH and debt details
Impact Summary:
Hello, Find below, Debt Details • Name: Outstanding Balance • Reference Number: 641788 • Start Date: 4/14/2019 • Category: Outstanding Balance • Original Balance: $21,762.25 • Outstanding Balance: $16,762.25 • Running Balance: $16,762.25 • Note: Outstanding from JCS, Installation fee, Cost unit • Status: Active • Collection Method: Per Vend Amount • Collection Value: $5,000.00 • Latest Payment: 7/7/2020 3:55:29 PM VH Date Sold: 07/07/20 15:55 Meter/Type: 54161144701 Retailer/Operator: BOCA/ Token Ref: 201891555360 Supplier Ref: 201891555360 Receipt: Adroit3EMDB05155496 Total Value: N6,000.00 Standard: N1,000.00 - 07964302816511080054 Debt: N5,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 1