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Ticket No:
#00014249
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Request for VH of 0101185056104 Dear IT Support Team, Kindly furnish us with VH of 0101185056104. Thank you.
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Hello, Find below, Date Sold: 13/09/19 18:46 Meter/Type: 0101185056104 Retailer/Operator: DATAPEX/ Token Ref: 156839320555 Supplier Ref: 156839320555 Receipt: Adroit3EMDB02960838 Total Value: N13,500.00 Standard: N13,500.00 - 48025671759836330942 Fixed: N0.00 Date Sold: 17/04/20 10:17 Meter/Type: 0101185056104 Retailer/Operator: BOCA/ Token Ref: 201081017403 Supplier Ref: 201081017403 Receipt: Adroit3EMDB04588051 Total Value: N8,000.00 Standard: N2,000.00 - 24874695294048598591 Debt: N6,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 27/04/20 18:39 Meter/Type: 0101185056104 Retailer/Operator: BOCA/ Token Ref: 201181839316 Supplier Ref: 201181839316 Receipt: Adroit3EMDB04672711 Total Value: N4,500.00 Standard: N4,500.00 - 08522948291889962322 Fixed: N0.00 Date Sold: 22/06/20 19:54 Meter/Type: 0101185056104 Retailer/Operator: BOCA/ Token Ref: 201741954535 Supplier Ref: 201741954535 Receipt: Adroit3EMDB05038300 Total Value: N8,900.00 Standard: N4,900.00 - 31502633320299344115 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 16