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Ticket No:
#00014247
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear Support, Kindly provide VH for 57300008042 Thank you
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good morning, Find below, Date Sold: 19/09/16 17:27 Meter/Type: 57300008042 Retailer/Operator: JEDOTUKPO/MBEN Token Ref: 626317152169 Supplier Ref: 626317152169 Receipt: JEDNIG3EMDB00038556 Total Value: N5,000.00 Standard: N5,009.00 - 47770205979248337903 Debt: -N9.00 - Total Debt/Refund Date Sold: 29/09/16 15:25 Meter/Type: 57300008042 Retailer/Operator: JEDOTUKPO/MBEN Token Ref: 627307250116 Supplier Ref: 627307250116 Receipt: JEDNIG3EMDB00044961 Total Value: N5,000.00 Standard: N5,000.00 - 49860998557544488468 Date Sold: 18/10/16 15:19 Meter/Type: 57300008042 Retailer/Operator: JEDOTUKPO/MBEN Token Ref: 629207190055 Supplier Ref: 629207190055 Receipt: JEDNIG3EMDB00057926 Total Value: N3,000.00 Standard: N3,000.00 - 58708671705017412730 Date Sold: 26/10/16 17:33 Meter/Type: 57300008042 Retailer/Operator: JEDOTUKPO/MBEN Token Ref: 630009330195 Supplier Ref: 630009330195 Receipt: JEDNIG3EMDB00063061 Total Value: N5,000.00 Standard: N5,000.00 - 37030765677790480608 Date Sold: 21/12/16 18:16 Meter/Type: 57300008042 Retailer/Operator: JEDOTUKPO/CABU Token Ref: 005410233264 Supplier Ref: 005410233264 Receipt: JEDNIG3EMDB00102029 Total Value: N5,000.00 Standard: N5,000.00 - 36653016631943421744 Total records returned: 6