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Ticket No:
#00014245
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear IT Support, Kindly generate the VH for the meter number 54160862766 regards
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH and debt
Impact Summary:
Good morning, Find below, Debt Details • Name: OUTSTANDING BALANCE • Reference Number: 54160862766 • Start Date: 4/1/2017 • Category: Outstanding Balance • Original Balance: $40,911.98 • Outstanding Balance: $13,911.98 • Running Balance: $13,911.98 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 5/22/2020 2:46:35 PM VH Date Sold: 03/04/17 15:39 Meter/Type: 54160862766 Retailer/Operator: JEDANGLOJOS/fuzomba Token Ref: 709315390126 Supplier Ref: 709315390126 Receipt: JEDNIG3EMDB00203175 Total Value: N15,500.00 Standard: N500.00 - 57832488146515888029 Debt: N15,000.00 - Total Debt/Refund Date Sold: 18/05/17 14:54 Meter/Type: 54160862766 Retailer/Operator: JEDANGLOJOS/fuzomba Token Ref: 713814540531 Supplier Ref: 713814540531 Receipt: JEDNIG3EMDB00259797 Total Value: N5,000.00 Standard: N3,000.00 - 33345390443651646466 Debt: N2,000.00 - Total Debt/Refund Date Sold: 21/03/18 15:24 Meter/Type: 54160862766 Retailer/Operator: DATAPEX/ Token Ref: 000642614410 Supplier Ref: 000642614410 Receipt: Adroit3EMDB00678570 Total Value: N5,000.00 Standard: N1,000.00 - 73478296142215054369 Debt: N4,000.00 - Total Debt/Refund Date Sold: 15/05/18 14:20 Meter/Type: 54160862766 Retailer/Operator: BOCA/ Token Ref: 813513191479 Supplier Ref: 813513191479 Receipt: Adroit3EMDB00769995 Total Value: N5,000.00 Standard: N1,000.00 - 09288956466222948345 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 13/06/18 16:01 Meter/Type: 54160862766 Retailer/Operator: DATAPEX/ Token Ref: 000654708208 Supplier Ref: 000654708208 Receipt: Adroit3EMDB00831531 Total Value: N3,000.00 Standard: N1,000.00 - 54460383248511856680 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 27/12/19 15:46 Meter/Type: 54160862766 Retailer/Operator: DATAPEX/ Token Ref: 157745457786 Supplier Ref: 157745457786 Receipt: Adroit3EMDB03646509 Total Value: N6,000.00 Standard: N1,000.00 - 67275264247721365515 Debt: N5,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 27/01/20 19:38 Meter/Type: 54160862766 Retailer/Operator: BOCA/ Token Ref: 200271842311 Supplier Ref: 200271842311 Receipt: Adroit3EMDB03900129 Total Value: N6,500.00 Standard: N4,500.00 - 54875307343628881253 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 24/03/20 21:39 Meter/Type: 54160862766 Retailer/Operator: BOCA/ Token Ref: 200842039045 Supplier Ref: 200842039045 Receipt: Adroit3EMDB04416502 Total Value: N5,500.00 Standard: N1,500.00 - 21920655060845544069 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 25/03/20 20:07 Meter/Type: 54160862766 Retailer/Operator: BOCA/ Token Ref: 200851907323 Supplier Ref: 200851907323 Receipt: Adroit3EMDB04424400 Total Value: N900.00 Standard: N900.00 - 57996706273681661835 Fixed: N0.00 Date Sold: 22/05/20 14:46 Meter/Type: 54160862766 Retailer/Operator: BOCA/ Token Ref: 201431446438 Supplier Ref: 201431446438 Receipt: Adroit3EMDB04826163 Total Value: N5,000.00 Standard: N1,000.00 - 36132852725612171296 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 16