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Ticket No:
#00014142
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: REQUEST FOR VENDING HISTORY AND OUTSTANDING BALANCE. Sir,kindly help me with the vending history and outstanding balance of this customer with meter number 0101185059058 Abdullahi Ahmed Azare.Thanks from Azare.
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH, outstanding balance and debt
Impact Summary:
Good morning, Find below the request, Debt Details • Name: OUTSTANDING • Reference Number: 672124343401 • Start Date: 5/19/2020 • Category: Outstanding Balance • Original Balance: $10,165.38 • Outstanding Balance: $6,165.38 • Running Balance: $6,165.38 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 6/19/2020 2:30:44 PM VH Date Sold: 14/02/20 12:03 Meter/Type: 0101185059058 Retailer/Operator: BOCA/ Token Ref: 200451103048 Supplier Ref: 200451103048 Receipt: Adroit3EMDB04066727 Total Value: N10,000.00 Standard: N10,000.00 - 53777937325564443350 Fixed: N0.00 Date Sold: 25/05/20 10:33 Meter/Type: 0101185059058 Retailer/Operator: BOCA/ Token Ref: 201461033170 Supplier Ref: 201461033170 Receipt: Adroit3EMDB04845005 Total Value: N5,000.00 Standard: N3,000.00 - 04774678452162869741 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 28/05/20 11:13 Meter/Type: 0101185059058 Retailer/Operator: BOCA/ Token Ref: 201491113186 Supplier Ref: 201491113186 Receipt: Adroit3EMDB04864235 Total Value: N10,000.00 Standard: N10,000.00 - 35610367349655626145 Fixed: N0.00 Date Sold: 19/06/20 14:30 Meter/Type: 0101185059058 Retailer/Operator: BOCA/ Token Ref: 201711430511 Supplier Ref: 201711430511 Receipt: Adroit3EMDB05016158 Total Value: N10,000.00 Standard: N8,000.00 - 15867230319936629091 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 4