JED Plc
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Ticket No:
#00014115
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Hello, kindly assist with debt profile of the meter serial numbers listed below 54160986912 0101170289447 54150631932 54161129066 54160872781 0101170306704 0101161073115 0101160350142 57100005776
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Initiator's Email:
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Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt details
Impact Summary:
Hello, Find it below 54160986912 Name: OUTSTANDING Reference Number: 54160986912 Start Date: 1/12/2020 Category: Outstanding Balance Original Balance: $145,609.06 Outstanding Balance: $128,109.06 Running Balance: $128,109.06 Note: none specified Status: Active Collection Method: Monthly Amount Collection Value: $2,500.00 Latest Payment: 7/2/2020 9:34:25 AM 0101170289447 Name: OUTSTANDING Reference Number: 0101170289447 Start Date: 3/6/2020 Category: Outstanding Balance Original Balance: $298,662.10 Outstanding Balance: $296,662.10 Running Balance: $296,662.10 Note: none specified Status: Active Collection Method: Per Vend Amount Collection Value: $13,000.00 Latest Payment: 5/4/2020 2:36:10 PM 54150631932 Name: OUTSTANDING BALANCE Reference Number: 54150631932 Start Date: 5/1/2017 Category: Outstanding Balance Original Balance: $53,775.67 Outstanding Balance: $58,774.67 Running Balance: $58,774.67 Note: none specified Status: Active Collection Method: Per Vend Amount Collection Value: $26,000.00 Latest Payment: 5/31/2018 2:00:47 PM 54161129066 This customer does not have any Debt accounts associated. Please proceed to add one (or more) if necessary. 54160872781 Name: OUTSTANDING Reference Number: BK-48-203-01-0032 Start Date: 3/5/2020 Category: Outstanding Balance Original Balance: $206,659.22 Outstanding Balance: $192,659.22 Running Balance: $192,659.22 Note: none specified Status: Active Collection Method: Monthly Amount Collection Value: $2,000.00 Latest Payment: 6/30/2020 4:46:06 PM 0101170306704 Name: OUTSTANDING Reference Number: 567469 Start Date: 6/26/2020 Category: Outstanding Balance Original Balance: $232,796.19 Outstanding Balance: $227,796.19 Running Balance: $227,796.19 Note: none specified Status: Active Collection Method: Monthly Amount Collection Value: $5,000.00 Latest Payment: 6/29/2020 4:35:02 PM 0101161073115 Name: OUTSTANDING Reference Number: 0101161073115 Start Date: 9/9/2019 Category: Outstanding Balance Original Balance: $26,671.80 Outstanding Balance: $24,671.80 Running Balance: $24,671.80 Note: none specified Status: Active Collection Method: Monthly Amount Collection Value: $2,000.00 Latest Payment: 9/19/2019 2:19:09 PM 0101160350142 Name: OUTSTANDING Reference Number: 608907 Start Date: 6/25/2020 Category: Outstanding Balance Original Balance: $11,675.09 Outstanding Balance: $9,675.09 Running Balance: $9,675.09 Note: none specified Status: Active Collection Method: Monthly Amount Collection Value: $2,000.00 Latest Payment: 6/30/2020 12:14:58 PM 57100005776 Name: REFUND Reference Number: 491024 Start Date: 7/1/2016 Category: Refunds Original Balance: ($8,888.00) Outstanding Balance: $0.00 Running Balance: $0.00 Note: none specified Status: Paid off Collection Method: Percentage Collection Value: 100 (%) Latest Payment: 7/27/2016 3:45:40 PM