JED Plc
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Ticket No:
#00014060
Issue Type:
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Request for vending history opening balance and outstanding debt balance Please I wish to request for vending history opening balance and outstanding debt balance of the following meter 54161056368. thanks
Initiated BY:
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Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH and debt
Impact Summary:
Hello, Find below, Debt Details • Name: OUTSTANDING • Reference Number: 609958 • Start Date: 9/1/2019 • Category: Outstanding Balance • Original Balance: $38,669.32 • Outstanding Balance: $18,669.32 • Running Balance: $18,669.32 • Note: Outstanding migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 6/30/2020 5:03:02 PM VH Date Sold: 12/03/19 13:26 Meter/Type: 54161056368 Retailer/Operator: Fucil/ Token Ref: 82108378553653 Supplier Ref: 82108378553653 Receipt: FuGrp3EMDB02003936 Total Value: N500.00 Standard: N500.00 - 31476991262346899736 Fixed: N0.00 Date Sold: 01/06/19 20:43 Meter/Type: 54161056368 Retailer/Operator: InfoStrategy/ Token Ref: 190601194008 Supplier Ref: 190601194008 Receipt: infSgr3EMDB02437292 Total Value: N1,000.00 Standard: N1,000.00 - 57480022420385158345 Fixed: N0.00 Date Sold: 25/02/20 12:20 Meter/Type: 54161056368 Retailer/Operator: Fucil/ Token Ref: 435353878182772 Supplier Ref: 435353878182772 Receipt: FuGrp3EMDB04169087 Total Value: N13,500.00 Standard: N1,500.00 - 01337159089696147633 Debt: N12,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 12/05/20 17:08 Meter/Type: 54161056368 Retailer/Operator: BOCA/ Token Ref: 201331708541 Supplier Ref: 201331708541 Receipt: Adroit3EMDB04762492 Total Value: N6,500.00 Standard: N500.00 - 34247463658039377175 Debt: N6,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 30/06/20 17:03 Meter/Type: 54161056368 Retailer/Operator: BOCA/ Token Ref: 201821703071 Supplier Ref: 201821703071 Receipt: Adroit3EMDB05102623 Total Value: N3,000.00 Standard: N1,000.00 - 06513995137547907823 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 8