JED Plc
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Ticket No:
#00014039
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Debt Profile Hello Kindly assist with debt profile of meter serial numbers below 0101170312678 54160862741 54161110314 -- Regards,
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt profile
Impact Summary:
Find below, 0101170312678 Name: OUTSTANDING Reference Number: 6537160108-01 Start Date: 3/31/2020 Category: Outstanding Balance Original Balance: $233,526.62 Outstanding Balance: $221,525.62 Running Balance: $221,525.62 Note: none specified Status: Active Collection Method: Monthly Amount Collection Value: $6,000.00 Latest Payment: 5/29/2020 7:59:18 PM 54160862741 Name: OUTSTANDING Reference Number: 54160862741 Start Date: 3/6/2020 Category: Outstanding Balance Original Balance: $219,178.09 Outstanding Balance: $219,178.09 Running Balance: $219,178.09 Note: none specified Status: Active Collection Method: Monthly Amount Collection Value: $5,000.00 Latest Payment: not on record 54161110314 Name: Outstanding Balance Reference Number: 6123465801-01 Start Date: 6/25/2019 Category: Outstanding Balance Original Balance: $173,041.99 Outstanding Balance: $173,040.99 Running Balance: $173,040.99 Note: Outstanding from JCS, Installation fee, Cost unit Status: Active Collection Method: Monthly Amount Collection Value: $5,000.00 Latest Payment: 12/31/2019 2:18:39 PM