JED Plc
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Ticket No:
#00013816
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Hello, kindly assist with debt profile of the meter serial numbers listed below 0101161072554 0101150169221 0101170412080 0101185054158
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt profile
Impact Summary:
Find below. 0101161072554 Meter Serial Number: 0101161072554 Contract Account Number: 611664 Debt Details • Name: Outstanding • Reference Number: 611664 • Start Date: 3/14/2020 • Category: Outstanding Balance • Original Balance: $10,854.81 • Outstanding Balance: $2,854.81 • Running Balance: $2,854.81 • Note: Outstanding Balance Migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 6/6/2020 2:08:26 PM 0101150169221 Meter Serial Number: 0101150169221 Contract Account Number: 625886 Debt Details • Name: Outstanding • Reference Number: 625886 • Start Date: 3/27/2020 • Category: Outstanding Balance • Original Balance: $4,130.06 • Outstanding Balance: $4,129.06 • Running Balance: $4,129.06 • Note: Outstanding Balance Migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 6/11/2020 11:23:56 AM 0101170412080 Meter Serial Number: 0101170412080 Contract Account Number: 6127399688-01 Debt Details • Name: Outstanding • Reference Number: 6127399688-01 • Start Date: 3/6/2020 • Category: Outstanding Balance • Original Balance: $40,798.60 • Outstanding Balance: $36,798.60 • Running Balance: $36,798.60 • Note: Debt Advised by CCU Rep • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 6/16/2020 10:09:49 AM 0101185054158 Meter Serial Number: 0101185054158 Contract Account Number: 6128931015-01 Debt Details • Name: Outstanding • Reference Number: 6128931015-01 • Start Date: 3/6/2020 • Category: Outstanding Balance • Original Balance: $140,810.18 • Outstanding Balance: $120,810.18 • Running Balance: $120,810.18 • Note: Account Still Running on the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $5,000.00 • Latest Payment: 6/4/2020 4:37:29 PM